Privacy policy

Before placing an order or using our services, you are required to agree to our Privacy Policy. To ensure the safety and protection of your personal information, please read and agree to the following information security policies:

1. Purpose of collecting personal information:

We only collect personal information from customers for the following purposes:

Identity verification: We may require personal information such as name, address, phone number, and email address to verify the customer’s identity and ensure accuracy during transactions and service provision.

Order processing: We collect personal information such as delivery address and payment information to process customer orders and deliver them to the correct address.

Improving customer experience: Personal information is used to provide better services to customers, including customer support, product advice, and relevant information.

Customizing the experience: We may use personal information to customize and personalize the customer’s shopping experience on our website, including providing product information, offers, or relevant suggestions.

2. Scope of information usage:

We are committed to protecting customers’ personal information and only use the information within the necessary scope to provide services and meet customer requirements. Customer’s personal information will not be shared, disclosed, or sold to any third party without explicit consent, except when required by law or necessary to protect our rights, assets, or security, as well as the customer’s rights.

We maintain appropriate security measures to ensure the safety of customers’ personal information and comply with applicable data protection regulations.

3. Parties or organizations that may access the information:

We commit not to share, sell, or disclose customers’ personal information to any third party, except in the following cases:

1. Service partners: We may share personal information with service partners who support us in providing products and services to customers. However, these partners must comply with information security regulations and only use personal information for specific purposes as outlined.
2. Legal compliance: We may disclose personal information when required by law enforcement agencies to comply with regulations, legal procedures, or our rights.

4. Information retention period:

We will store customers’ personal information for the duration of their use of the service and as necessary to fulfill the stated purposes of information collection. After it is no longer necessary, we will delete or anonymize customers’ personal information.

5. Information about the collecting unit and personal information management:

If you have any questions or need assistance regarding the collection and processing of customer-related information, please contact us directly via the following information:

Organization name: Macrame Mastery Company Limited

Business Registration Certificate number 0318122377, issued on 24-10-2023, by the Department of Planning and Investment of Ho Chi Minh City

Address: 14th Floor, HM Town Building, 412 Nguyen Thi Minh Khai Street, Ward 05, District 03, Ho Chi Minh City, Vietnam

Email: support@macramemastery.com

Phone: 0938 688 486

6. Personal data management:

Customers have the right to access and edit their personal information by logging into their personal accounts on the website or by contacting us through the provided contact information.