Warranty Policy:

1. Warranty Period:

We provide a warranty period for products or services purchased on our website. The warranty period may vary depending on the specific type of product or service. Specific warranty information is clearly displayed on the product page or detailed information page.

2. Warranty Conditions:

We commit to warranty products and services under reasonable conditions and in accordance with our regulations. Warranty conditions may include proper usage, no modification or interference with the product, and compliance with provided storage and usage instructions. For products with warranty stickers, we only provide warranty when the sticker is intact, not torn or tampered with.

3. Customer Rights:

During the warranty period, customers have the right to request repairs, replacements, or refunds for products or services if technical defects or quality issues are discovered from the manufacturer or service provider.

4. Customer Support:

We are committed to providing dedicated and prompt customer support in resolving warranty-related issues. Customers can contact our customer care team via email, phone, or directly at our office.

Return Policy:

We are committed to providing a flexible and convenient return policy for customers. Here are the details of our return policy:

1. Return Period: Customers are eligible for a return period of 3 days from the date of receiving the product. To be eligible for a return, the product needs to be kept in its original condition, unused, and meet the specified return conditions.

2. Return or Exchange Method: Customers can choose to retain the refund value as credit in their account or exchange it for another product of equivalent value. Please contact our customer care department for assistance during the return or exchange process.

3. Refund Process: In the case of customers choosing a cash refund, we will process the refund using the same payment method used initially. The refund process may take some time to process, and the money will be transferred back to the customer’s account.

4. Return Costs: The cost for returning the product depends on the reason for the return. In the case of product defects from the manufacturer or issues from our side, we will fully bear the return costs. However, in the case of returns due to personal reasons, the customer may bear some or all of the shipping and handling costs.

We are committed to ensuring customer rights during the return process and are willing to assist with any return issues. Please contact our customer care service for more details and support during the return process.